Shipping Details / Contact
Please Note: we are away from AUM headquarters March 24–April 2 (heading to Big Ears Festival!). You can of course still place orders in our absence, but know that we'll begin shipping again on Monday, April 3. Cheers!
// Shipping Details //
All Orders are Shipped via the United States Postal Service
USPS have been outstanding shipping partners over the past 24 years of sending vital packages to many corners of the Earth. Thanks to the USPS!
We take care in safely packing orders for any potentially rough transit & usually ship within 3 days of receiving; within 5 days at most – unless we're on a rare break which would be noted at top of this page.
Please Know Any Order which contains a Pre-Order will ship as soon as pre-ordered item/s arrive.
All Customers: please include both email & phone number with your orders. Phone numbers are especially important for overseas customs forms. Emails (or text) is how order receipt & shipping confirmation/tracking# notices are sent.
Thank you once again for your support of these great artists & our efforts in presenting their vital work on record.
USA : All orders are sent Media Mail with tracking# emailed on shipping. We continue to offer a Flat Shipping Rate – regardless of size or weight of order – currently being $4.
REST OF WORLD : All orders are sent First Class Mail with tracking# emailed on shipping. The cost you'll see on checkout is based on weight and is (less than) actual Postage Cost. Although shipping costs have continued to substantially increase over the years, we'll continue to keep them as low as possible for direct-from-source-ordering brothers and sisters like yourself, as best we can.
* EU Customers Please Note: Heartfelt thanks to all who have purchased direct in years past, and we're happy to continue sending to you! Due to the 2021 EU VAT tax mandate on All goods sent, we must mark customs forms as Merchandise at full value, and you will be liable for that tax to be paid prior to delivery. We do not have an IOSS# so we do not charge this tax when you place your order. We do have numerous partners / mail-order sources within the EU. Here is one that we recommend: https://www.jazzmessengers.com/en/
// Contact //
If you have any questions, comments or notes on special bundle offers, please send them to us here. Only an email address is required, but adding your name makes it much easier to communicate with both human feeling and precision in the details.